Here’s what our customers have to say about the quality of our products and services:
Just wanted to let you know how pleased we were with the gentleman who sold us the fireplace doors last week and with your service department. The installer…installed our fireplace quickly and professionally and cleaned up as he went…We really appreciate your great service.
Henry & Lisa – Derwood, MD
I am writing to tell you how happy my husband and I are with the Heat & Glo gas fireplace insert which we purchased from your store. We were pleased with the personal attention we received by Ruth in your showroom and the excellent help provided by Paul and Steve.
Last month during a 2 ½ day power outage, the Heat & Glo insert kept us warm in our family room and rest of the house tolerable enough that we did not have to go to a hotel to wait for our power to be restored. Some of our neighbors were not so lucky and we were happy we did not have to leave our home. The fireplace insert literally saved us!”
Sandra – Derwood, MD
I just wanted to take a moment to thank each and every one of the team for the installation of our Heat & Glo gas fireplace…I would recommend this whole team to anyone who asked. In fact, my neighbor is now planning on buying a gas fire insert and I will be sending her your way!
Moira – Chevy Chase, MD
I would like to tell you of the positive experience I recently had with the Fireplace Shop. I wanted to replace a drafty wood-burning fireplace with a new gas fireplace. I contacted your company and made an appointment to review the existing fireplace and make recommendations to replace it. Paul Perkins came out and we discussed various options. The best one was to remove the pre-fab fireplace and put in a direct vent gas fireplace. Paul explained what the removal and installation would entail. I believe the success of the project stemmed from this discussion.
I would certainly recommend your company to any future customers.
William – Germantown, MD
My wife and I just want to express our high satisfaction with our new Heat & Glo fireplace insert and with all the folks who helped us at the Fireplace Shop. Ruth was exceptionally helpful at the store…[and] Paul was exceptionally helpful when he came to do the measurements for the insert….The installers were completely professional and understanding also. Our insert looks gorgeous and works perfectly.
Larry & Lynn – Rockville, MD
We recently purchased a vent free gas log system from your business on Shady Grove Rd. I feel that I must bring to your attention with outstanding customer service I received by your employees throughout the process of selecting, purchasing, and installation of the product…
It is not often that I compliment a business or service for their efforts to insure customer satisfaction. However, when their employees demonstrate the extra effort to provide customer satisfaction, I think it should be brought to the attention of the owner of the company. We are very satisfied and will take every opportunity to let our friends know of your business.
Thomas – Gaithersburg, MD
This is finally my letter to thank you and The Fireplace Shop for a truly extraordinary job installing my gas fireplace. The delay is because I can hardly drag myself away from it!
The service that I received from your company was truly extraordinary. You guys are the best.
Elise – Gaithersburg, MD
Thank you again for helping me recently with the purchase of gas logs. The information you provided me was comprehensive and helped me decide on what type of logs to buy.
I appreciate your concern and follow-up with me to make sure that I was satisfied. I plan to use your company in the future for service and I plan to highly recommend you to my friends and associates.
Carol – Bethesda, MD